Senior Digital Marketing Specialist - Salesforce Marketing Cloud

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

A flexible hybrid work schedule (three days in the office, two days' work from home)

Full medical, dental, and vision coverage for both teammates AND family members

Competitive pay and performance incentives

A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) Senior Digital Marketing Specialist - Salesforce Marketing Cloud is a hands-on expert responsible for designing and executing sophisticated multi-channel marketing journeys that drive engagement with warriors and their families. This role combines advanced technical skills with strategic insight to develop and optimize personalized experiences across email, SMS, push, and Cloud Pages, while leveraging Einstein and AI features to enhance automation and performance. Collaborating closely with cross-functional teams, the Senior Specialist ensures technical feasibility, compliance, and continuous improvement through testing, QA, and data-driven analysis.

DUTIES & RESPONSIBILITIES

• Serve as the Digital Marketing Salesforce Marketing Cloud (SFMC) subject matter expert, managing and building emails and journeys, including dynamic content blocks and personalization.
• Work with the Digital Marketing Manager and IT teams to scope, design, test, and deploy multi-channel journeys using Email Studio, Mobile Studio (Push and SMS), and Journey Builder.
• Implement and optimize journeys that incorporate Einstein AI features, including Send Time Optimization, Predictive Audiences, and Content Selection, to drive greater personalization and performance.
• Create mobile-first, responsive emails using WYSIWYG editors, custom HTML/CSS, and reusable templates.
• Strategize with the Digital Marketing Manager to scope, design, and implement A/B testing strategies.
• Create and utilize reporting and auditing tools to actively monitor campaign performance and recommend optimizations.
• Review marketing briefs to ensure technical feasibility within existing SFMC capabilities and identify opportunities for future enhancements based on business needs.
• Conduct QA (test sends, device rendering, link validation) to ensure flawless campaign execution.
• Ensure compliance with brand standards and legal requirements, including CAN-SPAM.
• Create audience lists using Salesforce Connector/Contact Builder and filtered data extensions; validate audience list criteria to ensure accuracy.
• Collaborate with vendors and internal teammates to leverage Advertising Studio and extend campaign reach through integrated ad campaigns across social and display platforms.
• Lead efforts to improve email deliverability and accessibility by regularly testing emails, troubleshooting issues, and applying necessary fixes.
• Monitor post-campaign and ongoing email performance dashboards created by the Salesforce Administration and Marketing Analytics & Insights teams; routinely evaluate automations and triggers within data extensions and sends.
• Partner with the SFMC Support team to troubleshoot and resolve technical issues as needed.
• Provide weekly updates to stakeholders on the status of open projects and monitor timelines to ensure deadlines are met.
• Coordinate with cross-functional teams, including analytics and IT, to support data syncing and integration with Salesforce CRM.
• Partner with external vendors on special projects as needed, while taking ownership of staying current on Salesforce Marketing Cloud best practices, platform updates, and new capabilities to ensure continuous improvement in automation, personalization, reporting, and process efficiency.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency in building emails using both drag-and-drop builders and custom HTML/CSS.
• Deep knowledge of Salesforce Marketing Cloud, including Email Studio, Journey Builder, Automation Studio, and Contact Builder, with strong capabilities in data segmentation, personalization, and dynamic content.
• Familiarity with new Salesforce Marketing Cloud products, including Marketing Cloud Next, with the ability to adopt updates quickly.
• Well-developed interpersonal skills to collaborate and communicate effectively across diverse groups; proven ability to foster strong working relationships.
• Working knowledge of SQL for use within Automation Studio for data extensions and queries.
• Solid understanding of Salesforce CRM and integration between Salesforce CRM and SFMC data.
• Familiarity with Google Analytics 4 (GA4) for tracking and measuring campaign performance.
• Strong analytical skills with the ability to review technical reports and present findings to marketing teammates.
• Proficiency using Microsoft Office, e.g., Word, Excel, Outlook, and PowerPoint.
• Demonstrated ability to manage projects effectively; familiarity with Monday.com is a plus.
• Strong presentation and facilitation skills. Confident communicator with a proven ability to present information effectively to various audiences, including large groups, small groups, and individuals.
• Detail-oriented with a strong commitment to quality and continuous improvement.
• Exceptional organizational and time management skills, with a demonstrated ability to be flexible, adapt to changing priorities, and meet deadlines.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Five years of digital marketing experience with a focus on multi-channel campaign execution.
• Three years of experience with Salesforce Marketing Cloud, including Journey Builder, Email Studio, Automation Studio, and Contact Builder.
• Three years of experience coding in HTML and CSS for responsive, accessible email design.
• Two years of experience with Google Analytics 4.
• Two years of experience developing and implementing audit frameworks or operational processes to monitor campaign journeys.

Preferences

• Three years of experience using project management/workflow platforms (e.g., Monday.com) to monitor deadlines and communicate updates.
• Three years of experience with Salesforce Marketing Cloud Mobile Studio (Mobile Connect, Mobile Push) and Marketing Cloud Advertising.
• Experience building and managing Marketing Cloud Pages or lead generation landing pages.
• Familiarity with Einstein AI tools and Marketing Cloud Next features.
• Familiarity with AMPscript for email scripting and personalization.

EDUCATION

Requirements

• Bachelor's degree in marketing, computer science, information systems or related business field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Preferences

• None.

CERTIFICATIONS & LICENSURE

Requirements

• None.

Preferences

• Google Analytics 4 Certification.
• Salesforce Marketing Cloud Email Specialist Certification.
• Salesforce Marketing Cloud Administrator Certification.
• Salesforce Certified Administrator Certification.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled.
• Up to 5% travel.

We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program and Bereavement Leave.

For Chicago, Illinois Applicants: The estimated hiring range for this position is between $86,553 - $108,192 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

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Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:

Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."