Assistant Branch Manager
Location: Manchester, New Hampshire, United States
Company: mSupply
Job Type: Full-time, Part-time
Posted: Aug 29, 2025
Application deadline: Nov 7, 2025
Source: ZipRecruiter
Let’s unpack this – Who are we?
mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.msupply.com.
Job Summary
The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, ensuring all activities are carried out efficiently and in alignment with company policies and standards. This role is instrumental in cultivating a positive work environment focused on trust, service excellence, security, and customer satisfaction. In partnership with the Branch Manager, responsibilities include managing customer service, inventory control, merchandising, sales support, workplace safety, order fulfillment, counter sales, product delivery, and overall branch performance.
Job Duties & Responsibilities
- Delivers responsive, high-quality customer service across phone, email, and fax, ensuring timely resolution and follow-up.
- Build and maintain strong, solution-focused relationships with customers, vendors, and internal teams through effective collaboration.
- Supports daily branch operations, including opening and closing, and assumes leadership in the Branch Manager’s absence.
- Oversee accurate order entry, timely fulfillment, and high-quality customer service to ensure operational efficiency.
- Manages after-hours responsibilities and maintains clear, responsive communication with customers and team members.
- Champions a safe work environment by enforcing safety protocols and ensuring compliance with operational procedures.
- Ensures a clean, well-organized, and visually engaging sales floor, including shelving, endcaps, and displays.
- Manages merchandising standards by overseeing promotional materials and maintaining up-to-date product literature and catalogs.
- Maintains alertness and adheres to all safety-sensitive job requirements.
- Proficient in company systems for data entry, communication, and operational tasks.
- Performs additional duties as assigned, with flexibility to adapt to evolving business needs.
Qualifications
- High school diploma or GED required
- 3+ years of experience in logistics or distribution, with 2+ years in a supervisory or team lead role
- Proficient in Microsoft Office and standard office technology
- Strong leadership, communication, and operational skills in warehouse environments
Physical Demands & Work Environment
- Full-time role (40+ hours/week) requires regular physical activity and equipment operation.
- Involves frequent lifting (25–50 lbs., occasionally up to 100 lbs.) and pushing/pulling up to 300 lbs.
- Requires use of forklifts and material handling equipment, along with frequent bending, climbing, and reaching.
- Demands sustained physical movement and visual acuity for safe and effective task execution.
What We Offer:
We care about your well-being from day one. Here’s a snapshot of the benefits we provide:
- Comprehensive health benefits (medical, dental, vision, prescription) starting day one
- 401(k) with company contribution, life insurance, and disability coverage
- HSA/FSA options, paid time off, and employee assistance program (EAP) Weekly pay, employee discounts, and additional perks
Equal Employment Opportunity & Pre-Employment Requirements
We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact careers@msupply.com
All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.
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