(USA) Senior Product Manager

Position Summary...Sam’s Club is modernizing the associate experience through intelligent automation. As a Senior Product Manager, you’ll lead the strategy and execution of a new AI-powered chatbot that gives store associates fast access to information on scheduling, HR, club ops, and team data.

You’ll own the roadmap for this enterprise tool — driving discovery, testing, rollout, and adoption — while also scoping a second, more complex Shared Services product. This role is perfect for a strategic PM who knows how to turn AI potential into operational impact.

What you'll do...

Key Objectives:

• 30 Days: Get fully onboarded. Audit the current natural language tool and identify gaps through usage data and feedback.
• 60 Days: Deliver a prioritized roadmap for chatbot capabilities including scheduling, HR, and club info. Include testing, rollout, and communication plans.
• 180 Days: Launch one roadmap item with measurable adoption and impact. Track performance and adjust roadmap as needed.
• Shared Services Product: If capable, begin scoping a second cross-functional AI product that supports broader org needs.

Core Responsibilities:

Collaborate with engineering, design, and data teams to define chatbot capabilities and integration layers. Manage product operations: agile planning, stakeholder updates, user feedback loops. Lead testing and communications for associate rollout across clubs. Track usage metrics, iterate on adoption strategies, and report outcomes. Explore AI tools and architecture that improve chatbot scale, reliability, and personalization. Partner cross-functionally to align platform infrastructure across tools.

AI Integration Requirement:

By Day 180, proactively evaluate where AI and automation (e.g., natural language processing, orchestration engines) can be used to scale associate enablement across both products.

What You’ll Bring

You’ve built digital products from the ground up and understand how to manage trade-offs between user needs, technical feasibility, and business value. You can hold your own in a room with engineers, influence without authority, and thrive in fast-moving environments.

You have a clear understanding of how AI chatbots work — from user intent and backend orchestration to deployment. You lead with curiosity, communicate clearly, and know how to turn big goals into focused sprints.

Preferred Qualifications:

• 3+ years of product management experience
• Proven success launching a product from 0 to 1
• Familiarity with AI chatbot tools and orchestration
• Experience with internal-facing platforms or enterprise tools
• Strong communication and stakeholder management skills

Culture Fit:

You’ll work in a high-change, high-impact setting alongside technical and operational teams. Success requires agility, curiosity, and a drive to build tools that directly improve frontline performance.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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• Health benefits include medical, vision and dental coverage

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• Financial benefits include 401(k), stock purchase and company-paid life insurance

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• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, engineering, or related area and 5 years’ experience in product management. Option 2: 7 years’ experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science, Engineering, Business Administration, or related area and 4 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America