Call Center Manager
Location: Phoenix, Arizona, United States
Company: Luxury Bath Technologies
Job Type: Full-time
Posted: Aug 26, 2025
Application deadline: Nov 7, 2025
Source: ZipRecruiter
Call Center Manager – Home Improvement Industry (Phoenix, AZ)
We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations.
We are looking for a hands-on leader who thrives in a fast-paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.
Responsibilities:
- Manage daily operations of the call center team, including inbound/outbound appointment setting and customer service
- Recruit, train, and develop team members to meet and exceed performance goals
- Monitor KPIs and implement strategies to improve conversion rates and productivity
- Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention
- Maintain high standards for call quality and compliance
Qualifications:
- Minimum 3+ years of call center management experience (home improvement industry a plus)
- Proven track record of achieving/exceeding sales and service metrics
- Strong leadership and coaching skills
- Excellent communication and organizational abilities
- Tech-savvy; familiarity with CRM systems and reporting tools
What We Offer:
- Competitive salary + performance bonuses
- Medical, dental, vision, and life insurance after 60 days
- AFLAC coverage available
- Paid time off and holidays
- A collaborative team culture with opportunities for advancement
If you’re a motivated leader who can build a high-performing team and wants to grow with a trusted Arizona brand, we want to hear from you!
To apply: Send your resume and a brief cover letter or apply here.
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