Sales Support / Admin Assistant
Location: Winnipeg, Manitoba, Canada
Company: Noramco
Job Type: Full-time, Part-time
Posted: Jul 23, 2025
Application deadline: Apr 12, 2026
Source: ZipRecruiter
Sales Support / Admin Assistant
Status:
Regular,
Location:
Winnipeg, Manitoba
Job Description
Key Accountabilities
(50%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction.
(20%) Billing and Credit management: Invoicing all outgoing shipments and pickups, empty reel returns, material and or miscellaneous credits.
(10%) Reception: Answers all inbound phone calls from customers and suppliers in a professional and timely manner, and redirects calls to appropriate departments.
(10%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers.
(10%) Company Expense Administration: Processes business expenses in Workday Software and ensures accuracy and timeliness. Cash Sale Deposit and reconciliation.
MAIN RESPONSIBILITIES:
- Ensure all job functions are performed in accordance with the Corporate (SPI) Manual.
- Assist in, where necessary, the various functions in office sales and administration, including:
- Liaise with operations and purchasing personnel while entering orders.
- Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following up on every quote, when necessary.
- Administer the opening of new accounts and maintaining existing customer-account databases. (Changes in contact information, billing and shipping address, company name, etc.)
- Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel.
- Process Return Merchandise Authorization (RMA) and Reel Return paperwork.
- Ensure proper administration in the management of freight claims and reel returns.
- Run Customer Sales Report for sales team.
- Keep note of non-stock items frequently requested and share findings with sales team and purchasing.
- Track no-charge "penny" reels and paid reels according to your branch's policy.
- Perform over-the-counter sales if your branch supports it.
- Investigate orders considered dated (as per management, administration or sales team's instructions) and find if there is any action required to finalize them.
- Look after the accounts of those salespeople on vacation and/or holidays.
- Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service.
- Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution.
- Answer telephone and direct calls appropriately.
- Receive and sort mail and deliveries.
- Prepare deposits, account payables, freight claims, and daily summaries.
- Manage and secure counter cash and counter cash sales documents according to company procedures.
- Process paperwork from counter and warehouse for invoicing.
- Complete all office processes including computer functions and supplier accounts within the required timelines.
- Balance Petty Cash and ensure beginning and end of day procedures are completed on computer system.
- Continuously maintains technical knowledge to remain up to date on various product lines.
- Participates in the cyclical and annual physical inventory preparation and counting.
- Other assigned related tasks.
QUALIFICATIONS:
- Grade 12 minimum completed.
- Ideally 1-2 years of related experience.
- Excellent communication and organizational skills, Team player.
- Capability to work with minimal supervision.
- Energetic and positive professional attitude.
- Excellent stress management.
- Highly flexible and adaptable with strong organization and time management skills.
- Strong ability and desire to develop and grow skills.
- Good knowledge of Microsoft Office. (Word, Excel, OUTLOOK)
- Product knowledge is an asset.
This is a position with potential for growth.
What's in it for you
We are a major player, involved in the energy transformation in Canada. Certified* as a Great Place to Work, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What sets us apart is our:
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishmentsis part of our culture.
- A strong national network offering real opportunities to grow: our people make the difference.
Among our benefits:
- Flexible group insurance plan customizable to your needs.
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
- Group RRSP with employer contribution and TFSA.
- Postsecondary Scholarship Program for our employee's children.
- Charging terminals available at our facilities.
- Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen!
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.
- It is a certification within a larger organization.
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