Agent, Customer Service
Location: Iqaluit, Nunavut, Canada
Company: Canadian North
Job Type: Full-time, Hourly
Posted: Aug 28, 2025
Application deadline: Apr 12, 2026
Source: Adzuna
Your Future is Bright
At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.
You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.
Why Work With Us?
- Purpose-Driven Mission — Your work matters
- Tight-Knit, Inclusive Team — You’ll feel valued and supported
- Career Growth Opportunities — Across the North and beyond
- Experience the North — Adventure meets purpose
- Trusted Airline of the Arctic — Be part of something bigger
Total Rewards & Employee Benefits
We’re committed to offering a comprehensive benefits package that supports your health, security, and future.
Group Insurance Benefits
- Extended healthcare
- Short-term & long-term disability
- Life insurance
- Dependent life insurance
- Accidental death & dismemberment insurance
Group Dental Benefits
- Starts after 1 month of regular active employment
Retirement Savings Plan
- Available after 6 months of regular active employment
Travel Privileges
- Eligible for Canadian North flights after 1 month
- Additional travel privileges are available after probation. Fly with Canadian North’s affiliated airlines at a great price worldwide
- Reduced rates and free travel passes!
Cargo Privileges
- Access to personal cargo shipment as per the Employee Travel Guide and Company policy
Ready to Get Started?
If you’re reliable, safety-focused, and ready for adventure, we want to hear from you. Join a company where people count on you, and where you can count on a career that matters.
About the position
The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger check ins, processing baggage, and assisting with general inquiries.
Level: As per the UNIFOR Collective Agreement.
Pay Rate: Starting at $21.00 per hour, in accordance with the UNIFOR Collective Agreement, or commensurate with experience. Employees are also eligible for a Northern Living Allowance of $8.89 per hour. In addition, candidates fluent in Inuktut will receive a language premium of $2.00 per hour.
Reporting to: Manager, Customer Service
Duties and Responsibilities
Interested candidates should be able to perform the following duties and responsibilities:
- Process passengers and baggage;
- Make reservations and compute fares;
- Disseminate information;
- Assist passengers with mobility and special needs;
- Issue tickets and process sales reports for deposit;
- Assemble, control, and transmit reservations and passenger data;
- Administer Interline and employee travel both business and pleasure;
- Maintain records as required;
- Process claims for damaged or missing baggage;
- Record flight arrival and departure times;
- Conduct radio communications with the aircraft; and
- Other duties as assigned.
Skills and Qualifications
Include, but not limited to, the following minimum skills and qualifications:
- High school diploma or equivalent related experience;
- Bilingual in English/French or English/Inuktitut is considered an asset;
- Must possess strong communication and interpersonal skills;
- Proven customer service skills;
- Works well in a team environment;
- Must be adept at handling multiple tasks, and prioritizing duties;
- Willing to assist in all areas of passenger services;
- Willing to work irregular hours of operation and shift work; and
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Please note: Relocation assistance is not available for this position. The successful candidate must be located in Iqaluit, NU.
Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled.
Employees will be given a minimum of (7) calendar days to select their shifts and the work schedule will be finalized (14) days prior to the effective date.
Closing Date: September 2, 2025
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