Client Support Associate
Location: Whitby, Ontario, Canada
Company: Sublime Management
Job Type: Full-time
Posted: Aug 29, 2025
Application deadline: Apr 12, 2026
Source: Adzuna
We are seeking a Client Support Associate who is committed to delivering outstanding customer service and building long-lasting relationships with our clients.
As a Client Support Associate, you will be an integral part of our team, providing face-to-face customer service support and ensuring that each client receives the highest level of care and attention. This is a great opportunity for someone who's passionate about customer service and eager to make a positive impact in a fast-paced environment. Apply today and join our Client Support Associates team!
You will be responsible for delivering exceptional customer service through face-to-face customer service interactions. As a Client Support Associate, you’ll assist clients with inquiries, resolve issues, and help maintain strong client relationships to ensure their satisfaction with our products and services.
Key Responsibilities as a Client Support Associate:
- Provide customer service by responding to client inquiries face-to-face, ensuring their needs are met with professionalism and care.
- Handle client issues with a focus on finding effective solutions through face-to-face customer service interactions and follow-up communication.
- Support clients through the onboarding process, offering guidance and assistance to help them fully understand and utilize our services.
- Troubleshoot and resolve client issues, ensuring satisfaction while maintaining a high standard of customer service.
- Participate in daily morning meetings with fellow Client Support Associates to strategize and exchange feedback.
Key Requirements as a Client Support Associate:
- High School Diploma or equivalent.
- Previous experience in customer service, particularly in face-to-face or retail environments.
- Strong interpersonal and communication skills to provide excellent customer service and resolve any client issues effectively.
- A reliable car and the ability to travel to various field locations as needed.
- Ability to manage multiple tasks and responsibilities in a fast-paced environment.
- Able to remain on your feet for extended periods of time.
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